Return Policy

Return Policy

Although this happens very rarely you receive any defective items, we offer a free substitute for every defective item providing that if this defect, concealed loss or damage is reported within 5 days upon receipt. 

Who are we?

ZEMURG is an entirely professionally managed company engaged in manufacturing and exporting of a complete range and variety of high quality medical instruments.

Where is Zemurg located?

We are based at Sialkot city, (a well-known surgical hub in the world), Pakistan.

What do we offer?

Our expertise is centered around all major medical specialties in conjunction with General Surgery and Suture instruments.

Why choose us?

- Exceptional Quality

- Reasonable Prices

- On time Delivery

- 99% Satisfaction Rate

- Highly Responsive 

How about our prices?

We have multiple prices for multiple qualities, which most of the manufacturers do not reveal to their customers. Prices are stable for 1 year, after which they may subject to external factors, i.e change in dollar prices as well as to production factors, i.e price increase of raw material and increase in labour rate.

What should be a minimum order?

This is the best thing about Zemurg. Since, we give sufficient consideration to the customer's ability to buy, we do not require any minimum order to reach to process a delivery.

How can you make a payment?

Payments can be sent via Bank transfer, Western Union, Money Gram or what suits you best. Although we prefer advance payment of 50% for big orders of the face value of total order, L/C is also acceptable but it must be irrevocable Letter of Credit at Sight.

What are the modes of delivery?

We normally ship the consignments by Air and by Sea. As for small orders we courier them through DHL, SkyNet, FedEx and various other services on customer's demand.

Exceptional Quality


Customer Oriented

24/7 Customer Support